Privacy policy
This website is the property of Britt Van Damme / House of Bones
Address of registered office: Ticheltij 16 2390 Malle
Phone: 0032497290497
E-mail: info@houseofbones.be
Company number: VAT BE 0674 533 446
By accessing and using the website, you expressly agree to the following general terms and conditions.
About our privacy policy
House of Bones cares about your privacy. We therefore process only data that we need for (the improvement of) our services and will be careful with the information we have collected about you and your use of our services. We never make your data available to third parties for commercial purposes. This privacy policy applies to the use of the website and its services House of Bones. The effective date for the validity of these terms and conditions is 03/01/2021, with the publication of a new version the validity of all previous versions expires. This privacy policy describes what information about you is collected by us, what this information is used for and with whom and under what conditions this information may be shared with third parties. We also explain to you how we store your data and how we protect your data against misuse and what rights you have with regard to the personal data you have provided to us. If you have any questions about our privacy policy you can contact our contact person for privacy matters, you can find the contact details at the end of our privacy policy.
Intellectual property rights
The content of this website, including trademarks, logos, drawings, data, product or company names, texts, images etc., is protected by intellectual property rights and belong to House of Bones or rightful third parties.
Limitation of liability
The information on the website is of a general nature. The information is not adapted to personal or specific circumstances, and can therefore not be considered as personal, professional or legal advice to the user.
House of Bones shall make every effort to ensure that the information provided is complete, correct, accurate and up-to-date. Despite these efforts, inaccuracies may occur in the information provided. Should the information provided contain inaccuracies or should specific information on or through the website be unavailable, House of Bones will make every effort to rectify this as soon as possible.
However, House of Bones cannot be held liable for any direct or indirect damage resulting from the use of the information on this website.
Should you find any inaccuracies in the information made available through the website, please contact the website administrator.
The content of the website (including links) may be adjusted, modified or complemented at any time without prior notice or notification. House of Bones does not guarantee the proper functioning of the website and can in no way be held liable for a malfunction or temporary (un)availability of the website or for any form of damage, direct or indirect, resulting from access to or use of the website.
House of Bones cannot under any circumstances be held liable to anyone in any direct or indirect, special or otherwise, for damage caused by the use of this or any other website, in particular as a result of links or hyperlinks, including, without limitation, all losses, work disruptions, damage to the user's programs or other data on the computer system, equipment, software, etc.
The website may contain hyperlinks to websites or pages of third parties, or indirectly refer to them. The inclusion of links to these websites or pages in no way implies an implicit approval of their content.
House of Bones expressly declares that it has no control over the content or other features of these websites and cannot under any circumstances be held liable for their content or features or for any other form of damage resulting from their use.
Applicable law and jurisdiction.
This website is governed by Belgian law. In the event of disputes, the courts of the district of ... shall be solely competent.
Privacy policy
House of Bones processes personal data in compliance with this privacy statement. For further information, questions or comments on our privacy policy, please contact info@houseofbones.be
About the data processing
House of Bones collects and processes customers' personal data for customer and order management purposes (including customer administration, tracking orders/deliveries, invoicing, solvency monitoring, profiling and sending marketing and personalised advertising).
Personal data is processed based on Article 6.1. consent of the General Data Protection Act.
[Insofar as the processing of personal data takes place based on Article 6.1. a) (consent), customers always have the right to withdraw their consent.]
Transfer to third parties
Should this be necessary in order to achieve the stated objectives, the customer's personal data will be shared with other companies (of the House of Bones group) within the European Economic Area that are directly or indirectly connected to House of Bones or with any other partner of House of Bones.
House of Bones guarantees that these recipients will take the necessary technical and organisational measures for the protection of personal data.
Following third-parties are being used by House of Bones. This list may vary and is not always up-to date.
Webshop software
Shopify
Our store is developed with software from Shopify. Personal data that you provide to us for our services are shared with this party. Shopify has access to your data to provide us (technical) support, they will never use your data for any other purpose. Shopify is obliged, based on the agreement we have made with them, to take appropriate security measures. These security measures consist of the application of SSL encryption and a strong password policy. Shopify is a certified processor of credit card data. Shopify uses cookies to collect technical information related to your use of the software, no personal data is collected and/or stored. Shopify reserves the right to share collected data within its own group of companies to further improve its services. Shopify takes into account the applicable legal retention periods for (personal) data. The EU/US Privacy Shield applies, your data may be processed in the United States.
Web hosting
Combell
We purchase web hosting and e-mail services from Combell. Combell processes personal data on our behalf and does not use your data for its own purposes. However, this party may collect metadata about the use of the services. This is not personal data. Combell has appropriate technical and organizational measures in place to prevent loss and unauthorized use of your personal data. Combell is bound to secrecy because of the agreement.
Klaviyo
We send our email newsletters with Klaviyo. Klaviyo will never use your name and email address for its own purposes. At the bottom of each email sent automatically through our website you will see the 'unsubscribe' link. You will then no longer receive our newsletter. Your personal data is stored securely by Klaviyo. Klaviyo uses cookies and other Internet technologies that provide insight into whether emails are opened and read. MailChimp reserves the right to use your data to further improve the service and as part of this, to share information with third parties.
Combell & Gmail
For our regular business e-mail traffic, we use the services of Combell & Gmail. This party has appropriate technical and organizational measures in place to prevent abuse, loss and corruption of your and our data. Combell & Gmail do not have access to our mailbox and we treat all our data confidentially.
Payment processors
Mollie
For handling (part of) the payments in our webstore, we use the platform of Mollie. Mollie processes your name, address and city details and your payment information such as your bank account or credit card number. Mollie has taken appropriate technical and organizational measures to protect your personal data. Mollie reserves the right to use your data to further improve its services and in this context to share (anonymized) data with third parties. All of the above guarantees regarding the protection of your personal data also apply to those parts of Mollie's services for which it engages third parties. Mollie will not keep your data longer than permitted by law.
Reviews
TrustPilot
We collect reviews through the platform of Trustpilot. If you leave a review through Trustpilot, you are required to provide your name and email address. Trustpilot shares this information with us so we can link the review to your order. Trustpilot also publishes your name on its own website. In some cases, Trustpilot may contact you to provide an explanation of your review. In the event that we invite you to leave a review, we will share your name and email address with Trustpilot. They will only use this data for the purpose of inviting you to leave a review. Trustpilot has taken appropriate technical and organizational measures to protect your personal data. Trustpilot reserves the right to engage third parties in order to provide its services; we have given Trustpilot permission to do so. All of the above guarantees regarding the protection of your personal data also apply to those parts of the service provision for which Trustpilot engages third parties.
Shipping and Logistics
MyParcel
When you place an order with us, it is our job to get your package delivered to you. We use the services of MyParcel to carry out the deliveries. It is therefore necessary that we share your name, address and residence details with MyParcel. MyParcel will only use this data for the execution of the agreement. In the event that MyParcel engages subcontractors, MyParcel will also make your data available to these parties.
Invoicing and accounting
Shopify
To keep our records and accounts we use the services of Shopify. We share your name, address and place of residence details and details regarding your order. This data is used to administer sales invoices. Your personal data is transmitted and stored in a protected manner. Shopify is committed to confidentiality and will keep your data confidential. Shopify will not use your personal data for purposes other than those described above.
External sales channels
Facebook/Instagram
We sell (part of) our items through the platform of Facebook/Instagram. If you place an order via this platform, Facebook/Instagram shares your order and personal data with us. We use this data to process your order. We treat your data confidentially and have taken appropriate technical and organizational measures to protect your data from loss and unauthorized use.
Google Analytics
This website uses Google Analytics, a web analysis service offered by Google Inc. (‘Google’). Google Analytics uses ‘cookies’ (text files stored on your computer) in order to help the website to analyse how users use the website. The information generated by the cookie about your use of the website (including your IP address) is sent to and stored by Google on servers in the United States. Google uses this information to record how the website is used, compile reports about website activities for website operators and provide other services relating to website activities and Internet use. Google is only permitted to provide this information to third parties if required to do so by law or insofar as said third parties process the information on Google’s behalf. Google will not use your IP address in combination with other data at its disposal. You can disable the use of cookies by selecting the appropriate settings in your browser. However, we would like to point out that this may mean that you cannot access all the options offered by the website. By using the website, you agree to the processing of this information by Google in the manner and for the purposes described above.
Retention period
Personal data processed for customer management will be stored for the time necessary to satisfy legal requirements (in terms of bookkeeping, among others).
Right to inspection, improvement, deletion, limitation, objection and transferability of personal data
The customer is at all times entitled to inspect their personal data and can correct it or have it corrected if it is incorrect or incomplete, have it removed, restrict its processing and object to the processing of personal data involving them based on Article 6.1 (e) or (f), including profiling based on these provisions.
Furthermore, the customer is entitled to obtain a copy (in a structured, standard and mechanically readable form) of their personal details and to have said personal details forwarded to another company.
In order to exercise the aforementioned rights, the customer is requested to:
- Adjust the settings of their customer account; and/or
- Send an e-mail to the following address: [to be completed].
Direct marketing
The customer is entitled to object free of charge to the processing of their personal data aimed at marketing.
Complaints
The customer has the right to file a complaint with the Belgian Privacy Protection Commission (35 Rue de la Presse, 1000 Brussels - commission@privacycommission.be).
General purpose of processing
We use your data exclusively for the purpose of providing our services. This means that the purpose of the processing is always directly related to the task you provide. We do not use your data for (targeted) marketing. If you share data with us and we use these data - other than at your request - to contact you at a later date, we will ask you for your explicit permission. Your data will not be shared with third parties, other than to meet accounting and other administrative obligations. These third parties are all bound to secrecy by virtue of the agreement between them and us or an oath or legal obligation.
Automatically collected data
Data that is automatically collected by our website is processed for the purpose of further improving our services. These data (e.g. your IP address, web browser and operating system) are not personal data.
Cooperation with fiscal and criminal research
In appropriate cases, House of Bones may be required by law to share your data in connection with governmental fiscal or criminal investigations. In such a case we are forced to share your data, but we will resist within the possibilities offered by law.
Your rights
Under the applicable Belgian and European legislation, you as a data subject have certain rights with regard to the personal data processed by us or on our behalf. Below we explain what these rights are and how you can exercise them. In principle, to prevent misuse, we only send copies and copies of your data to your e-mail address already known to us. In the event that you wish to receive the data at another e-mail address or, for example, by post, we will ask you to identify yourself. We keep a record of completed requests; in the case of a forgetful request, we administer anonymized data. You will receive all copies and data in the machine-readable data format that we use within our systems. You have at all times the right to submit a complaint to the Personal Data Authority if you suspect that we are using your personal data in an incorrect manner.
Right of inspection
You always have the right to inspect the data that we process, or have processed, and which relate to your person or can be traced back to that person. You can make a request to that effect to our contact person for privacy matters. You will receive a response to your request within 30 days. If your request is granted, we will send you a copy of all data at the e-mail address we have on record, together with a list of the processors who hold this data, stating the category under which we have stored it.
Right to rectification
You always have the right to have the data we process, or have processed, which relate to your person or can be traced back to that person, rectified. You can make a request to this effect to our contact person for privacy matters. You will then receive a response to your request within 30 days. If your request is granted, we will send you a confirmation at the e-mail address we have on record that the data has been amended.
Right to restriction of processing
You always have the right to restrict the data we process (or have processed) that relate to or are traceable to your person. You can make a request to this effect to our contact person for privacy matters. You will then receive a response to your request within 30 days. If your request is granted, we will send you confirmation at the email address we have on record that the data will no longer be processed until you lift the restriction.
Right of portability
You always have the right to have the data that we process (or have processed) and that relates to your person or can be traced back to you, carried out by another party. You can make a request to this effect to our contact person for privacy matters. You will receive a response to your request within 30 days. If your request is granted, we will send you copies or copies of all the data about you that we have processed or that has been processed on our behalf by other processors or third parties at the email address we have on record. In all likelihood, we will no longer be able to continue providing services in such a case, as the secure interconnection of data files can then no longer be guaranteed.
Right to object and other rights
You have the right to object to the processing of your personal data by or on behalf of House of Bones. If you object, we will immediately cease the data processing pending the settlement of your objection. If your objection is well-founded, we will make copies and/or copies of the data that we process (or have processed) available to you and then permanently stop processing it. You also have the right not to be subjected to automated individual decision-making or profiling. We do not process your data in such a way that this right applies. If you believe that it does, please contact our contact person for privacy matters.
Cookies
Third Party Cookies
During a visit to the website, cookies can be stored on your computer’s hard drive. A cookie is a text file placed by a website server in your computer’s browser or on your mobile device, whenever you visit a website. Cookies cannot be used to identify people, a cookie can only identify a machine.
‘First-party cookies’ are technical cookies that are used by the visited site itself and that are intended to enable the site to function optimally. Example: settings adjusted by the user during previous visits, or: a form with data previously completed by the user during prior visits.
‘Third-party cookies’ are cookies that do not originate from the website itself, but from third parties, e.g., marketing or advertising plug-ins. (For example, Facebook or Google Analytics cookies. For such cookies the visitor to the website must first give consent, which can take place through a bar at the top or bottom of the website, with reference to said policy, which nonetheless does not prevent further browsing on the website.
You can adjust the settings on your Internet browser so that cookies are not accepted, that you receive a warning whenever a cookie is installed or that the cookies are subsequently removed from your hard drive. You can do this through your browser’s settings (using the help function). Do take into account that specific graphic elements may not appear correctly or that you will be unable to use specific applications.
By using our website, you agree with our use of cookies.
Changes in the privacy policy
We reserve the right to change our privacy policy at any time. However, on this page you will always find the most recent version. If the new privacy policy affects the way we already process data relating to you, we will inform you by e-mail.
